Lost in the World of PUBG? Here’s How to Contact their Customer Service for Help

How to Contact PUBG Mobile Customer Service: A Comprehensive Guide

PUBG Mobile is one of the most popular games in the world, but sometimes players may need to contact customer service for various reasons such as report a bug or technical issue, request a refund, or file a complaint. In this article, we will explore the different ways to get in touch with PUBG Mobile’s support team, as well as answer some frequently asked questions.

How to Contact PUBG Mobile Customer Service

Method 1: In-Game Customer Support

The easiest way to contact PUBG Mobile customer service is through the in-game customer support function. Here are the steps to follow:

  1. Launch PUBG Mobile on your device.
  2. Tap on the “Settings” icon in the lobby.
  3. Click on the “Customer Service” option.
  4. Describe your issue in detail and hit “Submit.”

A customer service representative will review your ticket and respond to you as soon as possible.

Method 2: PUBG Mobile Website

You can also contact PUBG Mobile customer service via their website. Here’s how:

  1. Visit the official PUBG Mobile website at www.pubgmobile.com.
  2. Scroll down to the bottom of the page and click on “Support.”
  3. Click on “Contact Us” and select your region.
  4. Fill in the form with your details and issue description, then hit “Submit.”

A support representative will get back to you with a response as soon as possible.

Method 3: Social Media

You can also reach out to PUBG Mobile customer service via social media platforms such as Twitter, Facebook or Instagram. Simply send them a direct message detailing your issue and wait for a response.

Frequently Asked Questions

Q: How long will it take to get a response from PUBG Mobile customer service?

A: The response time may vary depending on the volume of support tickets. Generally, it takes around 24-72 hours to receive a response.

Q: Can I request a refund for a purchase made in PUBG Mobile?

A: Yes, you can request a refund for a purchase made in PUBG Mobile within seven days of your purchase.

Q: How can I report a cheater in PUBG Mobile?

A: To report a cheater or suspicious activity, go to the in-game customer support section, select “Report Cheating Behavior”, provide the player’s ID and details of the incident.

Conclusion

If you encounter any issues with PUBG Mobile, don’t hesitate to contact their customer service. You can get in touch with them via the in-game customer support, website, or social media platforms. Always remember to describe your issue in detail to receive the best possible response.